FAQs

How long will my order take?
 

Most orders take 3-5 days from receipt of artwork and payment unless otherwise agreed. We do request that if you need your items for a specific date that you notify us urgently in order for us to meet your deadline.

Can I have samples of products before placing an order?
 

We will gladly send samples of our products free of charge.

How will I know what the printed item will look like?
 

We will send you a PDF Visual. We do request that you print out the visual and check that you are happy with the size, layout and colour. We will only print once we have received your approval.

How do I send my artwork to Promotional Pen Site?
 

We require your artwork in the following formats:
Vectorized PDF - This must not be scanned or imported.
Corel Draw File (Version 11 and below)
EPS or A1 File for Adobe Illustrator (CS4 and below) in PC format.
If the artwork is text only you may send us a word document or similar.
If you are unable to supply the artwork in any of the above ways we do offer an artwork redraw service for which we charge £18.00 including VAT.

How is my order sent?
 

We despatch all orders on a standard next day service through Fed Ex.

What are the carriage costs?                                                      

The carriage cost will vary according to the product and quantity ordered. For each product the carriage cost is shown when the item is placed in the shopping basket.

What is the setup charge?                                         

This is the charge that is made for setting up the printing job. This can vary according to the product required and the number of colours to be printed. The setup (origination) cost will be shown when requesting an "Instant quote" and is included in the cost of the product when placed in the shopping basket. 

Can I pay by cheque or bank transfer?
 

If you wish to pay by cheque or bank transfer your order should be sent to us by email. We will then send you a pro forma invoice. Please note that funds must be cleared before we start printing.

Can we purchase plain stock (unprinted) items?
 

We can supply the majority of our products without print. Please contact us for prices.

Can you despatch to countries outside the UK?
 

Yes. Please contact us for carriage charges for international deliveries.

What printing methods are used?

Screen printing - This is a common printing process for promotional items which works by squeezing ink through a fine mesh screen which has been stretched tightly around a frame. The result is a clear, clean image. This process is highly suitable for printing 1-4 colour logos on pens.

Pad printing - This is a versatile form of printing which gives the ability to print single or multi-coloured logos onto curved or uneven surfaces and unusual shaped objects. The image is etched into a thin plate and flooded with ink. A silicone pad is used to transfer the image from the plate to the surface to be printed.

 

Can I have any colour printed?                                                  

Yes. If a Pantone colour reference is provided we will make every effort to match the printed colour to the Pantone reference supplied. However, as the colour of the surface to be printed can affect the printed colour we are not able to guarantee a 100% match. We will always contact you before production if we feel there is difficulty matching the required Pantone colour. 

How do I place a repeat order, and is there any discount?

Repeat orders can be placed by email or telephone If you quote your previous order reference it helps us to trace your previous order and artwork. Providing the artwork is the same you will receive a 50% discount on the origination (screen/plate) charge.